Shipping Details for the United States – Canada – United Kingdom – Australia
Your order is important to us! We make every effort to deliver your order in a timely manner. Please note that we take 14-18 business today to deliver your custom handmade Damascus knife order and all shipment is done by DHL and FedEx with wrapping and box. All shipping is free and we don’t charge any customer single penny.
Orders received on Friday’s, after 1 p.m. MST, or over the weekend, will ship on the following Monday or business day.
Our goal is to ship all orders complete and on time. Occasionally we’ll have an unplanned backorder situation. In this situation, we’ll contact you with a notification or offer of a comparable substitute product.
Please note that shipping and delivery times stated are business days and do not include weekends or holidays.
We offer free shipping on all orders within the United States UK Canada Australia. We will determine the best method for free shipping. You will receive a tracking number once your order has shipped. 2-Day or Overnight Shipping is not available for free shipping.
If you created an account while checking out or already had one, you can view your orders and other fun stuff by clicking on the “my account” link under your name toward the top of every page. We also send emails to update you on the status of your order. If you do not see your name you will need to log in to see this information.
UPDATING ACCOUNT INFORMATION
You can access your account information along with all the other important information by clicking on the “my account” link under your name toward the top of every page. If you do not see your name you will need to log in to see this information.
RETURNS & REFUNDS
All returns must be approved by one of our customer service specialists before they are sent back. To find out how to get your return approved click please contact our LIVE CHAT or contact us through WhatsApp for more details.
NO REFUND WILL BE PROVIDED FOR CUSTOM KNIVES or Bespoke Orders
If you order Custom Knives We will not be able to provide you refund once you placed the order please check everything and if there is any changes inform us within 2 business days after that any changes will not be entertained and amount of order will be non-refundable.